Law

Terms of Order

Van Cols Online is an internet based web album and photographic sales system managed by Van Cols Ltd.

Customer Service Contact and General Information

Need a hand?
Feel free to get in touch!
You can call on 01206 273 711

Or you can write to us at:

Van Cols Ltd / Rotary Portraits Ltd, The Old School, School Lane, Great Horkesley, Colchester, Essex, CO6 4BN.

Phone lines are open Monday- Friday: 09:00 to 17:00, Saturday: Closed, Sunday: Closed.

When making a call please have ready as much information about your order as possible. Some of the info we will need to help locate your order:

Date of order, mode of order - e-mail, phone or post.
The name and address of school.
Mode of payment - Internet credit card, PayPal, phone credit card or cheque by post.
Image numbers, quantities and sizes.
Thanks!

Any data requests concerning GDPR, please email gdpr@vancols.com
Please also see our privacy policy link, this link contains further information.

Van Cols Ltd is a UK registered company - Company Registration 789570

Getphotos.co.uk is an Internet based web album and photographic sales system managed by Van Cols Ltd / Rotary Portraits Ltd.

Kind Regards

The Vancols Team

The Consumer Protection Distance Selling Act

The above act came into force on 31 October 2000 and the GetPhotos.co.uk system has been designed to comply with its relevant requirements.

Your special attention is drawn to:

1.0 Confirmation
The regulations state that "after making a purchase the consumer must be sent confirmation".

If you fill in the e-mail field when you make an order, you will receive a confirmation by e-mail. This will occur on electronic receipt of your order by Van Cols Ltd.

No confirmation of receipt of order will be sent for postal ordering.

1.1 Cooling-off Period
The regulations state that "consumers must have the right of cancellation of an order within a cooling-off period of 7 working days".

In this instance the Van Cols Ltd OnLine system is an exception and customers do not have the right to cancel because "the supply of goods has been made to the consumer's personal specification", i.e. image number, print size, etc.

1.2 Cancellation Period
The regulations require "the supplier" to inform the consumer prior to the conclusion of a contract that he will not be able to cancel, once performance of the service has begun.

In this instance the placing of an order, using the GetPhotos.co.uk system, will be deemed as your agreement for us to begin the service and therefore you will not have the right to cancel under this regulation.

1.3 Information
The regulations require "the supplier to provide the customer with certain information".

Van Cols Ltd,
The Old School,
School Lane,
Great Horkesley,
Colchester,
Essex,
CO6 4BN

01206 273711

aftersales@vancols.com

Van Cols Ltd is a UK registered company: - Company Registration 789570

Van Cols Ltd is a UK Vat registered company – Vat registration 103 3965 89

In order that you have this information in a durable medium, please print out these pages at the time of making your order and keep them safe until your order has been satisfactorily fulfilled.

1.4 Contact
If you have any queries or problems with regard to these regulations and/or our interpretation, please e-mail us at aftersales@vancols.com, or write to us at the address above.

More information and the full text of the Consumer Protection (Distance Selling) Regulations 2000 can be found at: http://www.dti.gov.uk/CACP/ca/policy/distanceselling/newregs.htm

Contact

Always here to help:

E-mail: helpful@vancols.com
Phone: 01206 271521
Address: Vancols, The Old School, School Lane, CO6 4BN